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How hoki265 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your DANA, OVO, or GoPay transactions, and keep your account secure.

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and deleteCookie and device data explainedContact us to request changes
hoki265 How hoki265 Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at hoki265 is not an afterthought — it is built into how we process every account action, from the moment you log in with an OTP to the moment your GoPay withdrawal is confirmed. The four points below cover the areas we get asked about most: how your data is secured in transit, how cookies work on our platform, how long we keep your account records, and how to request changes.

Encrypted Data in Transit

All data moving between your device and our servers is encrypted using SSL. This covers your login credentials, wallet details, and any account information you submit through the mobile interface.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or clear cookies through your browser settings at any time without losing your account.

Account Data Retention

Your account records are kept for as long as your account is active. After closure, we retain minimal data only where applicable regulations require it, then delete the rest.

Your Right to Access and Correct

You can request a full copy of the personal data we hold, ask us to correct inaccuracies, or ask for deletion via live chat or our support email. We process these requests in writing.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. Use any of the channels below to get in touch. We aim to respond to all privacy-related requests within a reasonable time and will confirm receipt of your message so you know it is being handled.

Live Chat Open the live chat window from your account dashboard. Available directly inside the lobby so you can raise a privacy question without leaving your session.
Email Support Send your privacy request to our support email address listed in the account help section. Include your registered email and a brief description of your request.
Account Help Centre Log in and navigate to Account Settings, then Help Centre. Submit a ticket under the Privacy or Personal Data category for a tracked written response.

Common Questions About Your Data and Rights

These are the privacy questions we hear most from people using their DANA, OVO, or GoPay wallets on the platform. If your question is not covered here, contact our support team directly through the account help centre.

We collect your name, email address, and mobile number at registration. We also log payment references from DANA, OVO, or GoPay transactions and session data like your IP address and login timestamps.

We share data only with payment processors like DANA, OVO, and GoPay — strictly the transaction details they need to process your deposit or withdrawal. We do not sell your personal data to advertisers or unrelated third parties.

Contact our support team via live chat or the account help centre. Submit your request in writing, include your registered email, and we will provide your data summary within a reasonable processing period.

Yes. Submit a deletion request through the Account Help Centre under the Privacy category. We will confirm receipt, process the closure, and delete your data except where regulations require a retention period.

We use session cookies for login continuity and preference cookies for lobby settings. You can disable or clear them in your browser at any time. Disabling cookies may affect how some account features function.

The same data practices apply across Indonesia, including Depok and surrounding areas. Access to the platform and the services described here depends on local law and is available only where permitted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.